Consumer Information

In this section

Consumer Protection

Protecting Consumers, as individuals and small to medium sized businesses is at the forefront of all that we do at the RA.

Make a Complaint

If you are not satisfied with the services of your service provider, the RA can assist to resolve your issue only after you have taken specific steps.

Reports

In the interest of openness, good governance, transparency, the RA publishes Annual Reports, Six-Month Reports and Unaudited Quarterly Financial Statements.  

Articles

Read up on some of the articles we've published to provide timely information on our regulated sectors and other issues that affect consumers.

Consumer Information

Consumer protection

The Principles of Consumer Protection was created to protect consumers' interests, promote the delivery of high-quality services and products and encourage best practices across regulated sectors.

Make a Complaint

If you are not satisfied with the services of your service provider, the RA can assist to resolve your issue only after you have taken specific steps.

Articles

In the first ‘Expert Advice’ series, Adam Hines, General Manager at H&H Plumbing and Mechanical Ltd., shares the following information on steps you can take to monitor your water heater, its consumption, and save money:

Expert Advice: Hot Water Heaters

In the first ‘Expert Advice’ series, Adam Hines, General Manager at H&H Plumbing and Mechanical Ltd., shares the following information on steps you can take to monitor your water heater, its consumption, and save money:

Selecting the right mobile plan

Guidance on what consumers should consider before choosing a mobile phone plan.

Why is the FAR lower?

Electricity rates decreased from January 1, 2023 due to the Fuel Adjustment Rate (FAR) lowering. Learn why the FAR declined.

How to: Heat your home & save money

Energy saving tips on how to heat your home for the winter and minimize consumption.