Consumer Information

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Consumer Protection

Protecting Consumers, as individuals and small to medium sized businesses is at the forefront of all that we do at the RA.

Make a Complaint

If you are not satisfied with the services of your service provider, the RA can assist to resolve your issue only after you have taken specific steps.

Reports

In the interest of openness, good governance, transparency, the RA publishes Annual Reports, Six-Month Reports and Unaudited Quarterly Financial Statements.  

Articles

Read up on some of the articles we've published to provide timely information on our regulated sectors and other issues that affect consumers.

Consumer Information

Consumer protection

The Principles of Consumer Protection was created to protect consumers' interests, promote the delivery of high-quality services and products and encourage best practices across regulated sectors.

Make a Complaint

If you are not satisfied with the services of your service provider, the RA can assist to resolve your issue only after you have taken specific steps.

Articles

The Feed-in Tariff encourages renewable energy. In Part 3 of the series 'Understanding your BELCO bill,' this article explores what the tariff means for BELCO customers that produce solar energy.

Understanding your BELCO bill: Feed-in Tariff

The Feed-in Tariff encourages renewable energy. In Part 3 of the series 'Understanding your BELCO bill,' this article explores what the tariff means for BELCO customers that produce solar energy.

Bermuda’s Power Grid and Its Function

Bermuda’s electrical grid ensures efficient power distribution with high accessibility and quick restoration post-disasters, but it faces challenges with high costs and investment needs for renewable energy solutions.

Demystifying The Fuel Adjustment Rate (FAR)

Understanding how fuel prices are regulated in Bermuda is crucial for residents and businesses alike. This article explores the RA's role in ensuring a stable fuel supply and implementing the FAR to reflect actual costs and global price trends.

The future of offshore wind

In the final part on offshore wind energy, this article delves into the present state of the industry and the exciting prospects that lie ahead for offshore wind.