Consumer Information

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Consumer Protection

Protecting Consumers, as individuals and small to medium sized businesses is at the forefront of all that we do at the RA.

Make a Complaint

If you are not satisfied with the services of your service provider, the RA can assist to resolve your issue only after you have taken specific steps.

Reports

In the interest of openness, good governance, transparency, the RA publishes Annual Reports, Six-Month Reports and Unaudited Quarterly Financial Statements.  

Articles

Read up on some of the articles we've published to provide timely information on our regulated sectors and other issues that affect consumers.

Consumer Information

Consumer protection

The Principles of Consumer Protection was created to protect consumers' interests, promote the delivery of high-quality services and products and encourage best practices across regulated sectors.

Make a Complaint

If you are not satisfied with the services of your service provider, the RA can assist to resolve your issue only after you have taken specific steps.

Articles

Bermuda’s electricity prices are set using several methodologies that enable BELCO to operate efficiently and deliver energy to customers. Two important components of this pricing system are the Fuel Adjustment Rate (FAR) and the Feed-in Tariff (FIT).

FAR vs FIT: What You Need To Know

Bermuda’s electricity prices are set using several methodologies that enable BELCO to operate efficiently and deliver energy to customers. Two important components of this pricing system are the Fuel Adjustment Rate (FAR) and the Feed-in Tariff (FIT).

Staying Connected While on Vacation in Bermuda: What Visitors Should Know

As tourism continues to thrive in Bermuda, many visitors want to stay connected to navigate the Island, keep in touch with loved ones, or even work remotely. Fortunately, Bermuda boasts a modern and reliable telecommunications infrastructure supported by several service providers offering high-speed Wi-Fi, cable TV, and mobile services.

Feedback on EV Charging

Residents have been invited to provide feedback on the Government’s plans for the powering of electric vehicles on the island. It forms part of a consultation phase for EV charging, and follows the drafting of vehicle charging infrastructure policy goals and objectives.

Consumer Protection

Protecting the rights of consumers is a primary mandate of the RA. While all consumers have a right to consumer protection, both consumers and sectoral providers also have responsibilities in the process of protecting consumers.