Consumer Information

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Consumer Protection

Protecting Consumers, as individuals and small to medium sized businesses is at the forefront of all that we do at the RA.

Make a Complaint

If you are not satisfied with the services of your service provider, the RA can assist to resolve your issue only after you have taken specific steps.

Reports

In the interest of openness, good governance, transparency, the RA publishes Annual Reports, Six-Month Reports and Unaudited Quarterly Financial Statements.  

Articles

Read up on some of the articles we've published to provide timely information on our regulated sectors and other issues that affect consumers.

Consumer Information

Consumer protection

The Principles of Consumer Protection was created to protect consumers' interests, promote the delivery of high-quality services and products and encourage best practices across regulated sectors.

Make a Complaint

If you are not satisfied with the services of your service provider, the RA can assist to resolve your issue only after you have taken specific steps.

Articles

The Regulatory Authority of Bermuda has redesigned the electricity rate structure to better reflect how the grid actually operates today. Fixed charges now align more closely with infrastructure costs, solar customers have updated tariff classes, and bills separate generation from network charges. Learn why fairness and grid reliability drove this change.

Retail Tariff Design Restructuring

The Regulatory Authority of Bermuda has redesigned the electricity rate structure to better reflect how the grid actually operates today. Fixed charges now align more closely with infrastructure costs, solar customers have updated tariff classes, and bills separate generation from network charges. Learn why fairness and grid reliability drove this change.

Understanding How the RA Operates

Curious who keeps Bermuda's lights on, internet reliable, and cables protected? Discover how the Regulatory Authority independently regulates fuels, electricity, communications, and submarine cables, is funded lean, and is built for accountability.

Ensuring Consumer Privacy in Bermuda’s Regulatory Sector

Discover how the Regulatory Authority of Bermuda (RA) ensures consumer privacy under the Personal Information Protection Act (PIPA) 2016.

Bermuda’s Power Grid and Its Function

Bermuda’s electrical grid ensures efficient power distribution with high accessibility and quick restoration post-disasters, but it faces challenges with high costs and investment needs for renewable energy solutions.