PROTECTING CONSUMERS

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The Principles of Consumer Protection (“Consumer Protection”) and the Market Review
have been implemented to provide increased structure and accountability for
providers in the electronic communications and electricity sectors. These standards
also give consumers clear guidelines about their rights and responsibilities when
interacting with their providers.

IS THE FOCUS FOR THE RA

Consumer Protection ensures a single point of reference to protect consumers’
interests, promote the delivery of high-quality services and products, and
encourage best practices, some of which includes guidelines for:

Clear marketing and honest advertising;
The right to cancel a contract within two weeks if you are not
satisfied with the provider’s service(s); and
Fair treatment and access for Vulnerable Persons

The Market Review offers an additional degree of protection for consumers in the
electronic communications sector by promoting a regulatory environment where
positive consumer developments are sustainable and enforceable.

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