The Principles of Consumer Protection General Determination (GD) provides increased protection for consumers and is a legally enforceable framework for sectoral providers in the Electronic Communications and Electricity sectors. The Principles of Consumer Protection was created to protect consumers' interests, promote the delivery of high-quality services and products and encourage best practices across regulated sectors.
As a CONSUMER, or a small to medium-sized business, you have the right to and responsibility for consumer protection.
Service Providers also have rights and responsibilities for consumer protection.
For more information, refer to our article on “Consumer Rights and Responsibilities”.