Click here to read the RA's statement on the recent power outage.

Consumers

Consumer Information

Consumer Protection

As a consumer, you have the right to and responsibility for consumer protection. Sectoral providers also have rights and responsibilities for consumer protection.

Make a Complaint

Make a complaint for a grievance with a regulated sectoral provider.

Class Radio Licences

Licences required for operating a radio station, radio apparatus or any radio transmitting and receiving apparatus.

A collection of articles published by the RA for consumers and sectoral providers.

Commonly used terms from the website and from regulatory documents.

Common queries about the RA answered.

Service Providers

Service Providers

Electricity Sector

This sector involves the supply, transmission, distribution and consumption of electricity.

Electronic Communications Sector

This sector involves the supply and consumption of electronic communications and devices that transmit radio signals.

Submarine Communications Cables Sector

This sector involves the connection of submarine cables to the networks of ICOL holders to provide international connectivity.

Submarine Cables Sector

This sector includes any communication cables that lie beneath Bermuda's waters and are connected to a place in Bermuda.

Authorisation Register

A public registry of all licences, permits or other authorisations granted by the RA.

A collection of news about our regulated sectors in Bermuda.

Service Providers Directory

Contact information for regulated service providers.

Consultations

Consultations

About Consultations

Consulting with the public to get their feedback is an important part of the regulatory process. This helps to maintain transparency and preserve good governance.

Consultations Directory

This is a collection of public consultations conducted by the RA, including open, active and closed consultations.

Licences

Licences

Electricity Licences

These include TD&R, Bulk Generation, and Large Scale Self-Supply Licences.

Electronic Communications Licences

These include radio licences, type approvals, COL/ICOLs, SubCols and Spectrum Licences.

Class Radio Licences

Licences required for operating a radio station, radio apparatus or any radio transmitting and receiving apparatus.

Authorisation Register

A public registry of all licences, permits or other authorisations granted by the RA.

Legislation

Legislation

Types of Legislation

The RA utilises multiple types of legal frameworks to guide service providers and protect consumer rights. Read about these different tools and how they each work.

Legal Documents

Explore our repository of current and past legal documents used by the RA to regulate Bermuda's sectors and protect the rights of consumers.

News & Publications

News & Publications

A collection of officially recorded decisions of the RA's Board of Commissioners.

Media Releases & Notices

Here you will find Media Releases and public notices issued by the RA.

A collection of reports published by the RA, including financial reports, sector reports, commissioned studies and more.

A collection of articles published by the RA for consumers and sectoral providers.

About the RA

About the RA

We welcome any comments or inquiries you may have.

The RA team is comprised of dedicated professionals in various areas of expertise.

The RA seeks to promote and preserve competition, promote the development of the Bermudian economy, and encourage investment and innovation.

Careers at the RA

We encourage innovation and integrity within our staff and the markets that we regulate. Join our team!

Legal Documents

The RA’s operations and decisions are guided by Bermuda law. Understanding these laws will help to better understand the RA’s actions and decisions.

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Horizon Change of Control Final Report, Decision and Order

Large Scale Self Supply Licence Decision and Order, Interim GD

Regulatory Authority (Large Scale Self-Supply Licence) Interim General Determination 2021

Horizon Communications Modification of ICOL Decision and Order

Order re BELCO December 2020 Power Outage

Delegation of Process for End-User Complaints Decision and Order

The RA hereby issues this decision and order delegating the function of dismissing complaints pursuant to sections 57(4)(c) and 58(4)(c) of the Regulatory Authority Act 2011 (“RAA”).

C. Brown Consumer Complaint Decision and Order

The Regulatory Authority of Bermuda (the “Authority”) hereby issues this decision and order dismissing the complaint raised by an end-user pursuant to section 57(4) of the Regulatory Authority Act 2011 (“RAA”).

Transact Change of Control Decision and Order

Written Direction re: Non-Payment of ICOL Fees - WOW

Submarine Communications Cables (Regulatory Authority Fees) Regulations 2021

BELCO RCA Order

Submarine Communications Cables Act 2020

Submarine Communications Cables Act 2020 Commencement Day Notice 2020

Order Setting Consultancy Deposits Under the SCCA

Regulatory Authority (Grant of Spectrum Licences Permits and Exempted Frequencies) General Determination 2020

Grant of Spectrum Licences, Permits, and Exempted Frequencies Final Report, Final Decision, Order and GD

The Regulatory Authority of Bermuda (the “RA”) hereby issues its Final Report, Decision and Order (the “Final Report”) defining the Spectrum Assignment Process. The Final Report contains: Assessment of the responses to the Preliminary Report and the Preliminary Decisions and Orders (the “Preliminary Report”) published by the RA on 28 August 2020; and Final Decision and Order in Appendix A adopting the RA’s General Determination (“GD”) on the Grant of Spectrum Licences, Permits, and Exempted Frequencies Licence (“SubCOL”) set out in Appendix B.

Wireless Spectrum Master Application Form and Company Eligibility Requirements Order

Wireless Spectrum Master Application Form and Company Eligibility Requirements

The General Company Eligibility Requirements Form set out at Annex A shall be used in connection with all applications for HDS and NHDS radio spectrum frequencies made pursuant to the Regulatory Authority of Bermuda (Grant of Spectrum Licences, Permits, and Exempted Frequencies) General Determination 2020.

Written Direction re: Non-Payment of ICOL Fees - TNL

Written Direction re: Non-Payment of ICOL Fees - TBI

Radiofrequency and 5G Safety - Supplemental Information Order

Bulk Generation Procurement Rules

THIS ORDER is issued by the Regulatory Authority in accordance with sections 13 and 63 of the Regulatory Authority Act 2011 and section 23 of the Transmission, Distribution and Retail Licence to issue the Bulk Generation Procurement Rules.

Order - Saturn PPA Approval

Order Approving Change in Control of BELCO

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