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Service Standards for Generation and Transmission, Distribution and Retail Licensees

Closing Date:
September 18, 2018


This document sets out the Authority’s process to create service standards. It aims to both identify and provide an overview of the key performance indicators that it proposes to use in assessing the quality of customer service and the technical performance of the electricity network and generation plants. Specifically, the document sets out the Authority’s proposed performance measures.

Executive Summary


Please be advised that all information submitted to the RA may be subject to public disclosure pursuant to the Public Access to Information Act 2010.