What consumer protection means for you

Consumer protection is at the forefront of all that we do at the RA and includes not only individuals, but small and medium-sized businesses as well.
In this section

Consumer protection

Ofgem is the Office of Gas and Electricity Markets. Our role is to protect consumers by working to deliver a greener, fairer energy system.

Consumer protection

Ofgem is the Office of Gas and Electricity Markets. Our role is to protect consumers.

Consumer protection

Ofgem is the Office of Gas and Electricity Markets. Our role is to protect consumers by working to deliver a greener, fairer energy system.

Consumer protection

Ofgem is the Office of Gas and Electricity Markets. Our role is to protect consumers by working to deliver a greener, fairer energy system.

Consumer protection

Ofgem is the Office of Gas and Electricity Markets. Our role is to protect consumers by working to deliver a greener, fairer energy system.

Consumer protection

Ofgem is the Office of Gas and Electricity Markets. Our role is to protect consumers by working to deliver a greener, fairer energy system.
Resources
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Expert Advice: Phantom Power

Submit a complaint

Note: If you answer yes to this question, you must attach a copy of the response you received from the service provider.
Note: If you answer yes to this question, you must attach a copy of any court documents related to this complaint.

By completing this form, you give the RA permission to proceed:

I give consent for the RA to:

  1. contact the service provider involved in this complaint, and provide detailed information which may include my personal contact details;
  2. request copies of any additional documentation related to this complaint from the complainant and/or the service provider;
  3. use facts contained in my complaint when contacting the service provider regarding the complaint.

The RA handles complaints differently from the courts, and would not usually require a complainant to attend hearings. However, in order to effectively resolve this complaint, I may be requested to attend meetings online or in person. Every effort will be made to resolve informally resolve complaints via email and telephone correspondence between the RA, the complainant and the service provider.

The RA has my consent to use facts contained in my dispute as an example of where things may be improved, and the RA agrees to respect my privacy and keep my personal information strictly confidential except as authorised above.

The RA reserves the right to post this dispute on its website (excluding personal details) as a matter of transparency.

I have read and understood the outlined process by which the RA handles complaints and the extent to which the RA can assist.

Thank you! Your submission has been received!
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