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Consumers

Consumer Information

Consumer Protection

As a consumer, you have the right to and responsibility for consumer protection. Sectoral providers also have rights and responsibilities for consumer protection.

Make a Complaint

Make a complaint for a grievance with a regulated sectoral provider.

Class Radio Licences

Licences required for operating a radio station, radio apparatus or any radio transmitting and receiving apparatus.

A collection of articles published by the RA for consumers and sectoral providers.

Commonly used terms from the website and from regulatory documents.

Common queries about the RA answered.

Service Providers

Service Providers

Electricity Sector

This sector involves the supply, transmission, distribution and consumption of electricity.

Electronic Communications Sector

This sector involves the supply and consumption of electronic communications and devices that transmit radio signals.

Submarine Communications Cables Sector

This sector involves the connection of submarine cables to the networks of ICOL holders to provide international connectivity.

Submarine Cables Sector

This sector includes any communication cables that lie beneath Bermuda's waters and are connected to a place in Bermuda.

Authorisation Register

A public registry of all licences, permits or other authorisations granted by the RA.

A collection of news about our regulated sectors in Bermuda.

Service Providers Directory

Contact information for regulated service providers.

Consultations

Consultations

About Consultations

Consulting with the public to get their feedback is an important part of the regulatory process. This helps to maintain transparency and preserve good governance.

Consultations Directory

This is a collection of public consultations conducted by the RA, including open, active and closed consultations.

Licences

Licences

Electricity Licences

These include TD&R, Bulk Generation, and Large Scale Self-Supply Licences.

Electronic Communications Licences

These include radio licences, type approvals, COL/ICOLs, SubCols and Spectrum Licences.

Class Radio Licences

Licences required for operating a radio station, radio apparatus or any radio transmitting and receiving apparatus.

Authorisation Register

A public registry of all licences, permits or other authorisations granted by the RA.

Legislation

Legislation

Types of Legislation

The RA utilises multiple types of legal frameworks to guide service providers and protect consumer rights. Read about these different tools and how they each work.

Legal Documents

Explore our repository of current and past legal documents used by the RA to regulate Bermuda's sectors and protect the rights of consumers.

News & Publications

News & Publications

A collection of officially recorded decisions of the RA's Board of Commissioners.

Media Releases & Notices

Here you will find Media Releases and public notices issued by the RA.

A collection of reports published by the RA, including financial reports, RFQs, RFPs, sector reports, commissioned studies and more.

A collection of articles published by the RA for consumers and sectoral providers.

About the RA

About the RA

We welcome any comments or inquiries you may have.

The RA team is comprised of dedicated professionals in various areas of expertise.

The RA seeks to promote and preserve competition, promote the development of the Bermudian economy, and encourage investment and innovation.

Careers at the RA

We encourage innovation and integrity within our staff and the markets that we regulate. Join our team!

Reports

A collection of reports published by the RA.

Use the filters provided to locate the required report. These filters can be used individually or in combination.

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Annual Report

Activity Report

Budget

Consumer Complaints

FAR Report

Preliminary Report

Request for Proposal

Request for Quotation

Quarterly Financials

Sector Report

Study

Unaudited Financials

Work Plan

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Consumer Protection

Electricity

Electronic Communications

Fuel

General

Submarine Cables

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2024 Q3 FAR Report

2024 Q3 FAR Report

Quarterly fuel adjustment rate review submitted by BELCO.

Document Categories:

FAR Report

Sector/Topic:

Published:

June 27, 2024

Unaudited

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Feed-in Tariff (“FIT”) Review Report 2024 - Quarter 2

Feed-in Tariff (“FIT”) Review Report 2024 - Quarter 2

Document Categories:

Final Report

Sector/Topic:

Published:

March 27, 2024

Unaudited

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2024 Q2 FAR Report

2024 Q2 FAR Report

Document Categories:

FAR Report

Sector/Topic:

Published:

March 15, 2024

Unaudited

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Feed-in Tariff (“FIT”) Review Report 2024 — Quarter 1

Feed-in Tariff (“FIT”) Review Report 2024 — Quarter 1

Document Categories:

Final Report

Sector/Topic:

Published:

December 28, 2023

Unaudited

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Q1 2024 FAR Report

Q1 2024 FAR Report

Document Categories:

FAR Report

Sector/Topic:

Published:

December 28, 2023

Unaudited

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Feed-in Tariff (FiT) Review Public Report

Feed-in Tariff (FiT) Review Public Report

The purpose of this report is for the Regulatory Authority of Bermuda to set the rate that Bermuda Electric Light Company Ltd., as the Transmission, Distribution & Retail Licensee, must pay to Distributed Generators for the energy that they export to the TD&R network.

Document Categories:

Final Report

Sector/Topic:

Published:

September 29, 2023

Unaudited

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2023 Q4 FAR Report

2023 Q4 FAR Report

Document Categories:

FAR Report

Sector/Topic:

Published:

September 15, 2023

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Request for Quotation – Regulatory Advisory Support for the Market Review of the Electronic Communications Sector 2023

Request for Quotation – Regulatory Advisory Support for the Market Review of the Electronic Communications Sector 2023

Document Categories:

Request for Quotation

Sector/Topic:

Published:

August 30, 2023

Unaudited

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Q3 2023 FAR Report

Q3 2023 FAR Report

Quarterly fuel adjustment rate review submitted by BELCO.

Document Categories:

FAR Report

Sector/Topic:

Published:

June 16, 2023

Unaudited

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2023 Q2 FAR Report

2023 Q2 FAR Report

Document Categories:

FAR Report

Sector/Topic:

Published:

May 17, 2023

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