Consumer Protection Standards

Consumer Protection aims to provide a single point of reference to protect consumers’ interests, promote the delivery of high-quality services and products and encourage best practices by licensee’s in both the electronic communications and electricity sectors.

That includes honest marketing and advertising practices, bills that are easy to understand and better handling of complaints and covers services such as fixed and mobile telephone, long distance, internet access, subscription television and supply of electricity.

The new guidelines will also set service standards for:
Managing outages,
Customer data privacy and more.

The Regulatory Authority wants to know what’s important to YOU. It’s easy to have your say.
Select Consumer Protection Public Consultation.